Forms Submission Notifications

Webflow's Form Submission Handler

By default, when you just drop a new Form Block on your page, it's configured to use Webflow's default form submission handler.

• Responses will be automatically captured into a site-level database
• Responses can be automatically emailed to clients you designate
• Responses can notify a webhook to trigger 3rd party processing, e.g. a Zapier automation

Email Notifications

Webflow's email notifications offers a quick and simple way to notify the site owner when a form is submitted. If you are the designer, you can add your client's email address under site settings to receive those notifications.

This feature has some significant limitations;

• One notification email for all forms. A notification recipient will receive notifications for all form submissions, site wide. If you have a contact-us form, and also a newsletter-signup form, you cannot choose to only notify them of the contact-us form submissions.
• There is no styling or branding ability and very little ability to format the form data contents.
• No whitelabelling ability, it's clear the form notification emails are from Webflow.
• No line breaks are shown for multiline content, from textarea fields. However line breaks are captured and will appear in CSV exports as well as ( probably ) the API webhook data.
• Unsubscribe problem. Since Sept 2022 there is a mandatory unsubscribe link. If anyone clicks it, that email address will be unsubscribed and will no longer receive any more notifications. Forms will still be captured, in the site database ( you can see this in the Editor also ), and you can re-add that email if you notice it has been removed, but this creates problems for a lot of site owners.

Form Submission Limits

UPDATE 2024-12-12 - All paid Site plans now include unlimited form submissions. Free starter-plan sites still have a 50-submission lifetime limit.

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